Delivery & Return
Delivery Information
At Zeenat Carpet, we strive to provide a smooth and reliable delivery experience for all our customers.
Delivery Time: Standard delivery within 5–7 business days from the date of order confirmation. Custom or bulk orders may take longer and will be communicated at the time of purchase.
Delivery Charges:
Free delivery within [Insert City or Region] for orders above [insert value].
For all other areas, delivery charges are calculated at checkout based on your location and order size.
Scheduling: Our team will contact you to schedule a convenient delivery time. Please ensure someone is available to receive the order.
Return & Exchange Policy
We take great pride in the quality of our carpets. If you’re not fully satisfied, we’re here to help.
Eligibility for Return:
Returns accepted within 7 days of delivery.
Carpet must be unused, uncut, uninstalled, and in its original packaging.
Proof of purchase is required.
Non-Returnable Items:
Custom-sized or made-to-order carpets.
Carpets that have been used, damaged, or altered after delivery.
How to Initiate a Return:
Contact our customer service team at [insert email or phone number] with your order details.
We will arrange pickup or guide you through the return process.
Once the item is inspected and approved, a refund or exchange will be processed within 5–10 business days.
Return Shipping Charges:
If the return is due to a fault on our part (wrong item, damaged on arrival), we will cover all return costs.
For all other reasons, return shipping costs are the customer’s responsibility.